Responsible AI Use Policy

This policy establishes how SilverWing employees and contractors should responsibly use artificial intelligence (AI) tools, including but not limited to ChatGPT Plus, Team, and Enterprise. The policy applies to all team members, client engagements, and internal operations. It is designed to uphold client trust, safeguard data, and ensure compliance with applicable laws and ethical AI practices.

• Supporting SMB clients with AI enablement strategies and implementations.
• Drafting documents, code, training materials, or prototypes to accelerate client projects.
• Enhancing internal productivity (e.g., research, summarization, project planning).
• Conducting experiments and pilots, provided outputs are validated by a human before client use.

• Entering client confidential, regulated, or personally identifiable information (PII) into AI systems without explicit client consent and safeguards.
• Using AI outputs as final deliverables without human review.
• Employing AI for discriminatory, deceptive, or harmful purposes.
• Circumventing licensing, usage limits, or security features of AI platforms.

• Treat all client data as confidential unless explicitly marked otherwise.
• Use secure channels and approved platforms for data handling.
• Do not upload sensitive client data into public or unapproved AI tools.
• Follow applicable privacy regulations (e.g., GDPR, CCPA, HIPAA if relevant to client data).

• Disclose when AI-generated content has been used in client deliverables.
• Clearly communicate AI system limitations and risks to clients.
• Ensure clients understand when AI recommendations require further human validation.

• Avoid reinforcing harmful stereotypes in deliverables.
• Provide clients with guidance on monitoring AI fairness when systems are deployed.

• Each deliverable incorporating AI must have a designated human reviewer.
• Report any AI-related errors, risks, or misuse immediately to leadership.
• Review this policy at least annually to adapt to evolving laws, tools, and client needs.

Do:

• Use AI to accelerate, not replace, professional judgment.
• Keep client data private and secure.
• Verify AI outputs before sharing.
• Be transparent with clients about AI use.

Don’t:

• Treat AI output as fact without validation.
• Enter sensitive client data into public AI systems.
• Use AI in ways that could cause harm, bias, or misinformation.

Responsible AI Use Policy