At The Customer Support Desk

• Generate clear, professional first-draft responses to customer inquiries.
• Standardize tone and accuracy across agents.

• Pull instant summaries from large FAQ or policy documents.
• Rephrase policies into customer-friendly language.

• Suggest real-time answers during chat conversations.
• Recommend next best actions (reset password, schedule callback, escalate).

• Summarize long email or ticket threads into a quick “need-to-know” digest for handoffs.
• Provide one-paragraph executive summaries for escalations.

• Detect frustration or urgency in customer messages.
• Flag cases for immediate human review.

• Translate customer inquiries into English (or another working language).
• Draft responses back in the customer’s preferred language.

• Summarize customer calls or Zoom transcripts into structured notes.
• Capture action items and next steps automatically.

• Build reusable response templates for common requests (returns, billing, shipping delays).
• Update templates automatically when policies change.

• Answer new agents’ questions by drawing on knowledge base + past cases.
• Role-play customer scenarios for practice.

• Generate updated FAQs from recurring ticket patterns.
• Suggest content gaps in self-service support portals.